At Velorae, we believe your postpartum recovery deserves elegance, comfort, and exceptional care. From the moment you place your order to the day your Velorae piece arrives, every detail is handled with intention and refinement.
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Processing Time Each Velorae order is thoughtfully packed and dispatched within 1–2 business days.
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Delivery Time Our complimentary standard shipping across Australia typically arrives within 2–7 business days, depending on your location. For those who prefer their Velorae pieces sooner, express shipping is available at checkout for an additional fee.
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Shipping Costs – Standard Shipping: Free Australia-wide – Express Shipping: Calculated at checkout
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Tracking Once your Velorae order is on its way, you’ll receive a tracking email so you can follow its journey from our studio to your door.
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International Shipping At this time, Velorae ships within Australia only. International delivery is coming soon.
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If your parcel is delayed, lost, or arrives damaged, please contact us at support@velorae.com and our team will personally assist you.
Returns & Refunds
We take great pride in the craftsmanship and quality of every Velorae piece. If your purchase isn’t quite right, we’ve designed our returns process to be just as effortless as your shopping experience.
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30-Day Money-Back Guarantee You may return unused Velorae items within 30 days of receiving your order for a refund or exchange. Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
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Refunds Once your return is received and inspected, your refund will be issued to your original payment method within 5–7 business days.
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Faulty or Incorrect Items If you receive a faulty item or not what you ordered, please contact support@velorae.com within 7 days of delivery. We’ll arrange a replacement or full refund promptly, including return postage.
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Return Shipping Return postage is the responsibility of the customer unless the item is faulty or sent in error.
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Non-Returnable Items
For hygiene reasons, we’re unable to accept returns on worn, washed, or used garments, or on final-sale items.
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At Velorae, we stand behind everything we create. If you ever need support, our team is here to ensure your experience is nothing short of beautiful.
Is it free shipping?
Yes! We offer free shipping.
How long does it take to receive my order?
Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays).
Our complimentary standard shipping across Australia typically arrives within 2–7 business days, depending on your location. For those who prefer their Velorae pieces sooner, express shipping is available at checkout for an additional fee.
How will my order be shipped?
Your order will be shipped by the Australia Post
What are your shipping costs?
We offer free shipping
My order has already been shipped but I need to update the address. What should I do?
Unfortunately, we are unable to proceed with it.
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